Delete Your CherryTalk Account
Request deletion of your CherryTalk account and learn which associated data is deleted or retained.
How to request account deletion
CherryTalk is developed and operated by VISIONTAP LIMITED. You can permanently delete your CherryTalk account from the app:
- Open CherryTalk and sign in to the account you want to delete.
- Open your Profile, tap the settings icon in the top-right corner, then find the Account section.
- Tap Delete account, review the warning, and tap Delete account again to confirm.
If you cannot access the app, email [email protected] with the subject “CherryTalk account deletion request.” Send the request from the email address associated with your account and include that address and your sign-in method. Do not send your password or payment details. We may reply to verify that you own the account before deletion.
When deletion takes effect
Deletion through the app begins immediately after you confirm it. Valid email requests are normally completed within 15 business days after we receive the request and finish account verification. When deletion is complete, the account is disabled permanently and cannot be restored.
Data deleted or anonymized
When we complete the request, we delete or anonymize the following data, except where an item must be retained for one of the limited purposes and periods described below:
- account and profile information, including your email address stored in CherryTalk, nickname, avatar, language, gender preference, and liked tags;
- your diamond balance, membership status, preferences, and access to unlocked content;
- chat, story, memory, prompt, generated-content, event, and feedback data that is not required for a limited retention purpose; and
- account-linked media and other personal data that is not subject to a retention requirement.
If you delete your account in the app, CherryTalk also clears its account-specific local state on that device and signs you out. Copies you previously saved outside CherryTalk, such as images in your photo library, must be deleted by you.
Data retained for a limited period
- Purchase, subscription, refund, wallet-ledger, tax, and accounting records: retained for up to 7 years after the relevant transaction or for a longer period if applicable law requires it.
- Internal account and sign-in identifiers and related historical chat, story, event, or entitlement records: retained for up to 7 years where needed to preserve record integrity, prevent a deleted account from being reactivated, investigate fraud or abuse, or resolve a dispute. Direct profile fields are removed, and these records are not used for personalization or normal product features after deletion.
- Security, fraud-prevention, and audit logs: retained for up to 24 months after account deletion.
- Backup copies: may remain in protected backups for up to 30 days before being overwritten.
If information is subject to a legal hold, regulatory requirement, fraud investigation, chargeback, or unresolved dispute, we may retain only the information needed until that matter and any required retention period end. We then delete or anonymize it.
Cancel active subscriptions separately
Deleting your CherryTalk account does not cancel an active Apple App Store or Google Play subscription. Cancel the subscription in your Apple ID or Google Play subscription settings to prevent future renewal charges. An active website subscription (paid through Stripe) must be canceled first: open Manage subscription in your wallet on the website, otherwise the deletion request is refused until the subscription has ended.